Alpine Consulting Responds to Growing Risks with Robust, Scalable Solutions

Sweeping technological changes and anytime/anywhere access have enabled virtually every company to tap the global marketplace. But even faster than the growth of new revenue channels is the growth of fraud—a single event having the potential to wipe out even the most formidable enterprise.

At Custom House, staying above and beyond fraudsters is an absolute. One of the top international foreign currency exchanges, the company manages billions of dollars in annual transactions for consumers and businesses around the world. With operations spanning seven countries and 160+ currencies—servicing in-person and online—security requirements are complex, but extremely critical to performance.

While Custom House had traditionally managed fraud protection in-house, time-consuming labor and rising costs were impacting the ability to service customers and meet performance goals. Along with managing greater volumes, Custom House needed to comply with heightened regulatory controls and growing fraudster sophistication. A rigorous search for a partner with the proven abilities, speed to market, and vertical market expertise yielded a single choice: Alpine Consulting.

Alpine’s experience and agile methodologies were Custom House’s perfect fit.

“Managing risk is absolutely key for us,” explained Peter Ciceri. “We needed a partner that would complement us and deliver the quality and service we need for the long-term. That partner was Alpine Consulting.”

The Technologies to Protect, The Security to Succeed

Quick response and seamless transition were imperative. After meeting with Custom House to understand objectives and operability of existing systems, Alpine Consulting recommended an off-the-shelf entity analytics application, customized with an EAS Accelerator and intuitive dashboard technologies. The program would enable real-time identity and relationship recognition, transaction monitoring, suspicious activity reports, data comparison to known offenders/malfeasance incidents, and more.

Completed in just months, the solution has substantially lowered Custom House’s risk of fraud and positioned it to combat increasingly complex security issues. Moreover, with immediate alerts, thorough cross-checks, and advanced reporting capabilities, Alpine’s solution has enabled Custom House to:

• Continuously monitor and review thousands of clients and transactions activities
• Automate data gathering to speed investigation processes
• Strengthen company data integrity, utility, and flow
• Ensure compliance with fast-changing requirements
• Save innumerable dollars, employee hours, and tedious data gathering

Additionally, Custom House is able to automatically conduct watchlist checks as well as transactional monitoring – a benefit not possible with its manual system. Plus, as part of the initiative, Alpine’s experts trained Custom House staff to manage ongoing needs, ensuring ongoing high performance and optimal ROI.

“Our team is committed to delivering solutions that move clients beyond today’s needs,” said Stan Duda, EVP of Sales & Marketing of Alpine Consulting. “We care about clients’ success, and continue to innovate to offer even greater value.”

Indeed, Alpine’s success in fraud protection technologies continue to garner increasing prospect interest and trade publication coverage. Through its custom development business unit called AlpineLabs, Alpine Consulting are bringing new, essential applications to market. This includes Alpine IdentityInsight™, a Software-as-a-Service (SaaS) offering that makes advanced fraud detection functionality available to any enterprise at attractive, subscription-based prices.

Contact Information

Alpine Consulting, Inc.

1100 East Woodfield Rd
Suite 105
Schaumburg, IL, 60173
USA

tele: 1.847.605.0788
fax: 1.847.240.5831
www.alpineinc.com