Mobile Proliferation Leading to Increased Demand for Mobile Managed and Professional Services



Mobile technologies continue to push the boundaries of usability, openness, and convenience. However, expanding mobile deployments continue to expose the complexity and challenges for IT organizations as they try to support mobility themselves. While most organizations have come to recognize that mobile solutions can offer differentiation options that are worthy of investment, even forward-thinking organizations are being held back due to the desire to run a lean IT organization and the inability to demonstrate the return on their mobile investments.

VDC Research addresses these trends and more in a new report: The Global Market for Mobile Managed and Professional Services. The report discusses and analyzes the opportunity for organizations to outsource mobile IT services as the support requirements to their internal end users and external customers and partners increases.

Additional insights of the research include:

Outsourcing Gaining Traction

Outsourcing BYOD management continues to gain traction as these types of services are streamlining new user activations and device provisioning and complement established help desk and depot services as new devices are deployed.

Implementation is Complex

Implementing a mobile strategy is complex. Determining the appropriate policies and tools for the use of mobile devices and applications within an organization requires significant expertise, flexibility, time, and capital.

Experiment with Business Models

Service providers should experiment with outcomes-based business models in cases where revenue might be tied to the efficiencies delivered by specific mobility solutions and/or applications.

Contact Information

VDC Research Group, Inc.


http://www.vdcresearch.com/

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