Tidal Intelligent Automation can help IT operate better, faster, and cheaper. This advanced solution is a process management platform that streamlines and automates the management and administration of Microsoft environments. It enables IT organizations to effectively control administrative processes, ensuring that tasks are executed precisely and delegated securely in accordance with corporate policy. Tidal Intelligent Automation helps IT departments reduce unit costs, improve service and respond quickly to important business initiatives.

Tidal Intelligent Automation allows IT to easily create, modify, and delegate its processes. Managers can securely assign tasks to staff members without requiring them to have administrative privileges—restricting access to this critical level of authority and preserving system integrity. In addition, to increase consistency of operations, IT can invoke processes ad hoc, automatically, or via guided operations. It also enables IT to automate, manage, and audit critical processes within Windows-centric IT operations. Making these processes visible and trackable allows IT to more quickly identify and resolve critical performance issues.

FEATURES & BENEFITS

• Demonstrate adherence to process and policy: Enables IT staff to build processes that mitigate risks to the enterprise when policies and processes are not tightly aligned and executed
• Create custom automation without scripting: Saves time and enables processes to be easily understood and quickly modified when necessary
• Coordinate with other groups such as Windows, Active Directory, DNS, and IIS administration: Increases cross-organizational efficiency, ensuring availability and delivery to prescribed service levels
• Quickly obtain the information necessary to troubleshoot issues: Improves resolution time, increasing both IT and business productivity
• Empower lines of business and departments with auditable self-serve tasks: Reduces the burden on IT staff, while eliminating the need to grant special administrative privileges

TECHNICAL SPECS

• Visual Process Creation and Documentation: A powerful integrated visual process editor lets users create, automate, audit, and manage their own best practices
• Separate Policy and Process Management: Tidal Intelligent Automation can abstract business rules from processes, securing them in a central location where they can be easily changed and maintained
• Transparent System Information: Users can obtain information from Microsoft technologies such as Active Directory, analysis wizards, event logs, Exchange, and message queuing, to guide IT processes
• Diagnostics and Solution Reports: Powerful complex event processing functionality identifies incidents, locates information required to resolve a problem, and recommends a course of action
• Auditing and Reporting for Automated Processes: Tidal Intelligent Automation gives IT staff ready access to information about processes that have occurred, how they have changed, and who changed them

AVAILABILITY

Worldwide

Contact Information

Tidal Software

2100 Geng Road
Suite 210
Palo Alto, CA, 94303
USA

tele: 650.475.4600
fax: 650.476.4700
sales@tidalsoftware.com
www.tidalsoftware.com